CapitalCare Pediatrics Guilderland
Hours of Operation
Monday 8 - 5 PM (closed for lunch 12-1 PM)
Tuesday 8 - 5 PM (closed for lunch 12-1:30 PM)
Wednesday 8 - 5 PM (closed for lunch 12 -1 PM)
Thursday 8 - 5 PM (closed for lunch 12-1 PM)
Friday 8 - 5 PM (closed for lunch 12-1 PM)
3732 Carman Road
Schenectady, NY 12303
Phone: (518) 356-4132
Fax: (518) 355-3996
James D. Saperstone, MD, FAAP
A. Ford, MD, FAAP
Michael P. Sonnekalb, MD, FAAP
M. Price, DO, FAAP
Lisa F. Petraccione, PA-C
Sue McKinney, PA-C
Site Manager: Kim Wheland
Our Main Phone Number Is
Extension for Further Information:
Emergencies, Press "1"
Nurse, Press "2"
Receptionist, Press "3"
Referrals, Press "4"
Prescription Refill, Press "5"
A visit to the doctor does not have to be a dreaded event. Most children will, if
given some realistic preparation of what to expect, adapt to the visit very well.
Too much preparation can sometimes generate too much anxiety while outright deception
can lead to mistrust. Almost all children have the remarkable ability to adjust
to stressful situations if you are supportive and truthful.
Adolescents will be given the opportunity to be examined and interviewed without
the parent present. At an age when modesty and body image is important, we provide
privacy and offer confidential counseling if needed. We have two female Physician
Assistants available for our older female patients.
We completed accredited residency programs in pediatric specialty and are
members of the American Academy of Pediatrics. We are also Board Certified members
of the American Board of Pediatrics. Our Physicians Assistants completed an accredited
program of 2 years beyond college. They are licensed by the State of New York and
are trained to diagnose and prescribe medication under our careful supervision.
Our P.A.’s are also certified by the National Board of Physicians Assistants.
One of our pediatric nurses is an Internationally Board Certified Lactation Consultant.
Her scope of practice is focused on providing education and management to prevent
and solve breast feeding problems and support the mother and infant.
We feel the Pediatric Specialist should be the child’s advocate, stressing health
prevention and encouraging your involvement in helping us to provide total care
of your child. We feel very strongly that anticipation of problems is just as important
as proper treatment. As a parent, you can effectively evaluate childhood illness
and take the necessary steps needed to insure the comfort of your child through
consultation with us when needed. This can only be accomplished if you are well
Appointments for Illness
Appointments for sick children are scheduled in the morning and throughout the day
to fit into an already existing schedule of well-child exams. If your child is extremely
ill, or in severe pain, please indicate this to the office when you call so that
appropriate care can be immediately arranged. Because these visits are scheduled
as “sick visits” the schedules do not allow for lengthy discussions. If you feel
that a “non-emergency” discussion is needed, please allow us to schedule another
appointment for you or speak with you on the phone at a mutually convenient time.
This allows us the opportunity to give adequate time to these important issues.
Illnesses such as an ear infection, sinusitis and strep throat cannot be diagnosed
over the telephone, therefore, we can not prescribe antibiotics without first seeing
your child. For a sick call appointment, call (518)356-4132.
Many problems do not require an office visit and can be handled via the telephone.
Our nurses are highly skilled, knowledgeable professionals and have been thoroughly
instructed in our protocol for patient care. They can answer many of your telephone
questions. For a special problem they will consult with the doctor and return your
call or have the doctor call you if needed. You should receive a call back within
a reasonable length of time, generally one hour. If you feel your child needs to
be seen, call the office number, (518)356-4132.
Emergency and After Hour Calls
A physician is always available after hours to take your call. We ask that you limit
after-hour calls to urgent concerns. Your call will be received by our answering
service. The staff of the answering service are not medical personnel, therefore
they cannot give medical advice or make medical judgment. They can only receive
your call and transmit it to us. If your call is an urgent one, please indicate
this to the answering service at the time of your call so that they may contact
us immediately. If your call is not an emergency call but cannot wait until routine
office hours, the service will contact the physician on-call who will call you back
within one hour.
Colds, earaches, sore throats, constipation, vomiting and diarrhea without signs
of dehydration are causes of discomfort to your child and distress to you as parents.
They are not, however, emergencies and are best handled with symptomatic treatment
until morning. Medications are NEVER prescribed over the telephone.
In the event that you feel that a problem is life threatening we ask that you proceed
to the nearest Emergency Room. The physician on duty in the Emergency Room will
notify our office.
We frown upon ‘walk-ins’ here at Pediatrics Guilderland so please call our office
for an appointment. In order to serve as many children as possible on any given
day we need to have every available appointment for the folks who call to reserve
one.. We are committed to seeing your sick child as soon as we can which means in
most cases, the same day.
All co-pays are due at each visit. Failure to pay at the time of service will result
in a $25 surcharge.
We are available both Saturday and seasonally on Sunday beginning at 9:00am. Weekend
hours are for sick call appointments only. We will not accept walk-in appointments.
School/Camp Physical Forms
Please feel free to mail or drop off any forms your child might need signed for
school or camp. The forms will take up to one week to complete. We can either mail
your completed form to your home or you can pick at up at your earliest convenience.
Change of Address and Insurance Information
Please inform the receptionist of any changes with your address, phone number, and/or
insurance information. Please notify your insurance company when your newborn arrives.
You may be asked to sign a wavier for fees you may be responsible for. Check your
insurance company subscriber contract. (MVP, CDPHP)
Please allow three business days for triplicate prescriptions to be completed by
Radiology and Lab Tests
We do not have facilities at the office to perform X-Rays or other imaging procedures.
Most laboratory tests are not performed in our office. We may refer you to a local
laboratory or hospital (these may be dictated by your particular HMO/Insurance Co.)
You may be charged a reasonable fee by us however for certain lab specimens (blood,
urine, stool) which we must obtain in the office. All results are received and interpreted
by one of us and discussed with you at the appropriate time. Please check with your
insurance company for the lab/imaging facility approved by them.
We encourage you to visit us before your new one arrives. We offer prenatal group
visits every month at our office. This complimentary visit allows you to experience
our office, staff and providers. It also allows you to ask any last minute questions
you may have regarding concerns about your newborn. We will also provide you with
informational literature regarding our practice and general information regarding
This is also a wonderful opportunity for us to get to know you. We will be able
to learn more about you and your pregnancy and any health related issues. We can
also begin to gather health information about your family.
Plan on calling our office soon after you arrive home from the hospital. We ask
that you make an appointment for us to see your infant when she/he is one week old.
We encourage you to make your next appointments at the end of each visit.